Manage your subscription and invoices

You manage your plan in Subscription & billing: choose or change a plan, update your payment method, open your invoices and cancel your subscription. Payments and plan changes are confirmed on a secure page of Stripe, our payment provider. Only the account owner can make changes.

Open Subscription & billing

• Choose Subscription & billing in your account menu in the header, or
• click Subscription & billing in the Workspace under Account & usage, or
• go directly to /subscription-portal/.

At the top you see your Current plan with its status – for example Trial with the end date, or Active – and, where available, the price, the payment method and the next payment. Current access lists what your account includes.

Choose a plan

1. Scroll to Plans.
2. For Magazine & publication hosting, switch between Yearly and Monthly.
3. Click Select plan on the plan you want.
4. Say where your business is based – Germany, Another EU country (with your VAT ID) or Outside the EU – and click Continue to payment. This decides the VAT on your invoices: in Germany 19 % included, otherwise no VAT (reverse charge).
5. Pay on the Stripe page. Back in Viewnamic you see Payment successful., and your access is updated automatically.

As a private customer, Select plan first opens the order page: check the details, choose your country of residence, accept the terms of service and click Order with obligation to pay; then you pay on the Stripe page.

Change your plan

1. Click Change plan.
2. Choose the new plan and click Change to this plan.
3. Confirm the change on the Stripe page.

Switch between monthly and yearly billing

Publisher, Publisher Plus and Premium can be paid monthly or yearly. The plans open on the billing cycle you pay now, marked Current plan. To change it:

1. Under Plans, switch to Yearly or Monthly.
2. On your current plan, click Switch to yearly billing or Switch to monthly billing.
3. Confirm the change on the Stripe page.

Payment method and invoices

• Invoices & payment methods opens Stripe’s billing page, where you change your payment method and also find older Stripe invoices. While a payment is outstanding, the page shows Update payment method first.
• Under Invoices you see each invoice with number, date, amount and status, for example Paid, Open or Overdue. Open it with Download PDF or View invoice.

Cancel your subscription

1. Click Cancel subscription – or the button Cancel contracts here at the bottom of every page. Both open the cancellation page.
2. Choose the kind of cancellation and when the contract should end, and check your name, the contract and the email address for the confirmation.
3. Click Cancel now.

You get a confirmation with the date and time we received your cancellation, on the page and by email. Subscription & billing then shows Cancels on with the date your contract ends. When that is and what private customers get back: Cancel or withdraw from a contract.

When a paid plan ends

First, a read-only grace period starts: your existing publications stay online for a few more days, but uploads and edits are paused – the page shows until when. After that, access is paused: your publications and files are still stored, but readers cannot open them and you cannot edit them. To continue, click Renew plan on the plan marked Your previous plan – or Select plan on another; this works already during the read-only period. Details: What happens when your trial or paid plan ends. Deleting your account is a step of its own, at the bottom of the page: Delete your Viewnamic account.

Tailored plans and payment by invoice

If Viewnamic manages your plan individually, the page shows Tailored Plan or Managed billing. Changes then go through us: use Book a call or contact us; with a tailored plan, the page also offers Email Viewnamic. When such a plan has ended, the page says how to renew it – with payment by bank transfer: pay the open invoice – and offers Email Viewnamic. Invoices for payment by bank transfer appear under Invoices as well, with Download PDF.

Who can change the subscription

Only the account owner can choose, change or cancel the plan and change the payment method. Admins in your team can open the page, but cannot change anything there; other team members have no access to billing.