Cancel or withdraw from a contract

You can cancel a Viewnamic contract at any time with the button Cancel contracts here at the bottom of every page of our website – also without signing in. As a private customer, you can also withdraw from a new contract within 14 days with the button Withdraw contract. Both are confirmed to you at once, with the date and time we received them.

Cancel a contract

1. Click Cancel contracts here at the bottom of any page – or Cancel subscription in Subscription & billing.
2. Under Kind of cancellation, choose Ordinary cancellation or Extraordinary cancellation (for good cause); the second one needs a reason.
3. Enter your name, the contract and the email address for the confirmation. Signed in, your name and email address are filled in and you choose the contract from a list.
4. Under When should the contract end?, choose At the earliest possible date or a later date.
5. Click Cancel now.

The page then shows your cancellation with its content and the date and time we received it – Save or print this confirmation keeps a copy. The same confirmation goes to the email address you entered.

When the contract ends

• Businesses: the subscription runs until the end of the month or year you have paid for.
• Private customers in the first year: the contract ends after its first 12 months.
• Private customers after the first year: the contract ends one month after your cancellation, at the latest at the end of the year you have paid for. We refund the part of the yearly fee for the time after the end to the means of payment you paid with.

Until then, everything keeps working, and Subscription & billing shows Cancels on with the date. What happens afterwards: What happens when your trial or paid plan ends. Cancelling does not delete your account – that is a step of its own: Delete your Viewnamic account.

Withdraw from a contract (private customers)

As a private customer, you can withdraw from a contract within 14 days of concluding it, without giving reasons. You get back everything you paid – even if you have already used the plan.

1. Click Withdraw contract at the bottom of any page. While you can still withdraw, Subscription & billing also shows the notice Right of withdrawal with the deadline and this button.
2. Enter your name, the contract and the email address for the confirmation.
3. Click Confirm withdrawal.

You get the confirmation of receipt on the page and by email. Your plan ends with the withdrawal, and we refund your payment to the means of payment you used. You can also withdraw by email or letter – the details and the model form are in our withdrawal instructions.

Signed in as the account owner, an ordinary cancellation to the earliest possible date and a withdrawal are carried out at once. Everything else – sent without signing in, by a team member, an extraordinary cancellation or a later end date – we check first and then confirm the outcome by email.